About Our Client

Our client is a midsized global pharmaceutical company with offices primarily in Europe and the USA, as well as across Asia, LATAM, and Oceania. Although they are a large organization and we are fairly small, our partnership fits perfectly. Each regional office operates with the agility of a local business but requires the consistency and governance expected of a global enterprise. We often act as their “global police,” ensuring that industry standards, protocols, and processes are diligently followed at all times. 

The Challenge

The pharmaceutical industry demands high standards of reliability, security, and rapid response times, especially when it comes to managing digital platforms. Our client’s global presence means they need 24/7 oversight, uninterrupted monitoring, and efficient issue management. They required a DevOps solution that could meet the unique needs of each region while aligning with corporate governance. Previous support providers had struggled with balancing local flexibility with global standards, which led to operational gaps and inconsistent service quality across regions, hence their reason for reaching out to us, GlobalizeMe Digital. 

The Solution

To help them manage this, we’ve implemented elements of our GlobalizeMe360 managed DevOps, Monitoring, Maintenance, and Support service, tailored to meet their specific requirements across regions and time zones. Their solution includes: 

  • 24/7 Monitoring: Utilizing robust third-party systems, we’ve set up round-the-clock monitoring for their websites, web applications, and API endpoints. Our system tracks key metrics like server load and response times, providing them with early alerts to address potential issues. 
  • Issue Triage and Resolution: From individual support to autonomous “silent healing,” our team manages and resolves issues as they arise, often before they even become aware. We ensure they have a smooth user experience through proactive maintenance and rapid response. 
  • Ticket-Based Communication and Reporting: We’ve established a streamlined, transparent communication system for updates and resolutions, giving our client complete visibility into issue status and response times. 
  • Comprehensive Maintenance Program: We handle a full-spectrum of maintenance for them, including server upkeep, backups, and regular testing. Our client’s systems, websites, and digital assets are kept up-to-date, secure, and optimized at all times. 
  • Advanced Architecture and Build: As an AWS Consulting Partner, we have provided a scalable cloud architecture solution tailored to meet both the small and large-scale project needs of our client, ensuring they have a robust and compliant infrastructure. 

GlobalizeMe360

This is a DevOps solution we offer to many of our clients, which we then tailor to each client’s specific needs – we never provide a “one size fits all service” as each client is unique. Each service within this framework is customized, with flexibility to adapt to the client’s evolving needs, and is provided on a sliding scale that fits various budgets – from limited engagements of four hours per month to comprehensive 24/7 support. 

In addition, we also offer Security and ISO27001 Compliance. This means we help clients conduct regular security assessments, helping them prepare for and / or maintain ISO27001 accreditation – crucial for maintaining industry credibility and meeting regulatory demands. 

The Outcome

Our GlobalizeMe360 DevOps service has transformed how our client manages their digital infrastructure. With reliable 24/7 monitoring, proactive issue resolution, and secure system management, the client has achieved consistent service standards globally without sacrificing local responsiveness. This approach has strengthened their operational resilience, reduced downtime, and significantly boosted their user satisfaction. They now operate with confidence, knowing their systems are secure, compliant, and optimally maintained. 

Interested in Working with Us?

At GlobalizeMe, we help clients of all sizes secure dependable, customized DevOps solutions. Whether you’re a global corporation or a local business, we can tailor our services to fit your needs and budget. Reach out to discover how we can support your business with rock-solid digital infrastructure and world-class service.